Your Privacy Is Our Responsibility

1 Introduction and Applicability

ek9999 is a safe and reliable online gaming platform committed to providing the best gaming experience for Bangladeshi players. We place the highest importance on protecting the privacy of our users' personal information. This privacy policy explains how ek9999 collects your information, the purposes for which it is used, who it may be shared with, and how your information is kept secure.

This policy applies to the ek9999 website, mobile version, and all related services. If you register, log in, play games, or use any service on our platform, you are accepting the terms of this privacy policy. You must be at least 21 years old.

ek9999 reserves the right to make changes to this policy. We will notify you in advance of any significant changes.

2 What Information We Collect

ek9999 collects various types of information to ensure the best experience for you and to meet our legal obligations. The types of information collected are as follows:

a) Information Provided Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Current address and identity document details
• Financial transaction details (bKash, Nagad, Rocket account numbers)
• Login credentials (password stored in encrypted form)

b) Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Site usage history, page visits, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records

c) Verification Information

• National ID (NID) or passport copy
• Documents required for age verification
• Supporting documents for financial transaction verification

3 Purpose of Using Information

ek9999 uses the information collected from you for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To properly manage gaming services, bonuses, and promotions.
• Financial Transactions: To process deposits and withdrawals and prevent fraud.
• Customer Support: To resolve your issues and provide assistance.
• Security: To detect and prevent fraudulent activity.
• Responsible Gaming: To monitor your gaming behavior and provide support where needed.
• Communication: To send important updates, security alerts, and promotional information.
• Platform Improvement: To improve the quality of our services and develop new features.

4 Cookie Policy

The ek9999 website uses cookies and similar technologies to improve your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To analyze site traffic and user behavior.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of our site to not work properly.

5 Information Sharing and Third Parties

ek9999 does not sell your personal information to any third party. However, your information may be shared in the following limited circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Technology Partners: With technology service providers required to operate the platform.
• Legal Requirements: In response to lawful requests from law enforcement agencies or court orders.
• Fraud Prevention: With specialist organizations involved in detecting and preventing fraudulent activity.
• Business Transfers: In the event of a merger or acquisition, though users will be notified in advance.

When sharing information with third parties, we ensure that they also follow appropriate data protection standards and use that information only for the specified purpose.

6 Data Security Measures

ek9999 uses industry-standard security technologies and practices to keep your information safe. Our security framework includes:

• SSL Encryption: All data transfers between you and our servers are secured through SSL/TLS encryption.
• Data Encryption: Sensitive information such as passwords and financial data is stored using advanced encryption algorithms.
• Access Controls: Only authorized staff have limited access to the information they need.
• Regular Security Reviews: Our systems are tested through regular security audits.
• Two-Step Verification: An additional verification layer to protect your account.
• Firewall and Anti-Fraud System: To automatically detect and block suspicious activity.

No system is completely impenetrable, but we always maintain the most up-to-date security measures to ensure the highest level of protection for your information.

7 Data Retention Period

ek9999 stores your personal information only for as long as necessary. The retention period depends on the type of information and its purpose:

• Active Account Information: Complete information is retained for as long as your account remains active.
• Transaction Records: Financial transaction information may be retained for an extended period as required by law.
• Inactive Accounts: Information for accounts that have been inactive for a long time may be securely deleted.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.

After a request to close an account, we delete or anonymize your information within a reasonable time, though some information may need to be retained due to legal obligations.

8 Your Rights

You have the following rights over your personal information. To exercise these rights, please contact our support team:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to have incorrect or incomplete information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that your information processing be limited in certain cases.
• Right to Object: The right to object to your information being used for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw your consent to us processing your information at any time.

We will process requests to exercise these rights within a reasonable time. Some requests may not be fully fulfillable for legal reasons.

9 Privacy of Minors

ek9999 strictly does not provide services to anyone under 21 years of age. We do not intentionally collect any personal information from minors. Completing the age verification process at the time of registration is mandatory.

If we learn that information has been collected from a person under 21 years of age, we will immediately close that account and delete the associated information.

If you know that a minor is using our services, please contact us immediately. Visit our dedicated page to learn more about Responsible Gaming.

10 International Data Transfers

ek9999 primarily serves Bangladeshi users. However, your information may be stored on servers hosted outside Bangladesh as required for technology services and system operations.

For any international data transfer, we ensure that the relevant country or organization maintains appropriate data protection standards and that your information remains secure at all times.

11 Policy Changes & Updates

ek9999 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• You will be informed through a special banner or notification on the website.
• The date of the updated policy will be reflected on this page.

If you continue using our services after the changes, you will be considered to have accepted the new policy. If you do not agree with any changes, you may request to close your account.