ek9999 Terms and Conditions

1 General Terms

ek9999 is an online gaming platform that provides various casino games, sports betting and live gaming services for Bangladeshi players. These terms and conditions ("Terms") form a legally binding agreement between ek9999 ("Platform", "we", "us") and the user ("you", "player").

These Terms must be read together with ek9999's Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

ek9999 reserves the right to change or update these Terms at any time. Updated terms will take effect as soon as they are published on the website, and continued use of the platform after that point will be considered acceptance of the new terms.

2 Account Registration and Verification

To create an account on ek9999, you must provide accurate and complete information. Only one account per person is permitted. Creating multiple accounts for the same individual is strictly prohibited.

At the time of registration, you will be required to provide the following information:

• Full legal name (as per national identity card)
• Correct date of birth (must be 21 years of age or older)
• Active mobile number (Bangladeshi number)
• Email address (optional, but important for communication)

For verification purposes, ek9999 may at any time request a government-issued identity document or other supporting documents to confirm your identity. If verification is not completed, deposit, withdrawal or bonus privileges may be restricted.

It is your responsibility to keep your account login credentials completely confidential. In the event of unauthorised access to your account, please notify our support team immediately through the ek9999 Login page.

3 Age Restrictions

The ek9999 platform is for individuals aged 21 or older only. Use of gaming services by minors (under 21) is strictly prohibited.

ek9999 may at any time request a national identity card or birth registration certificate for age verification. We are committed to responsible gaming and the protection of minors is our highest priority.

4 Bonuses and Promotions

ek9999 offers various bonuses and promotional offers. Each bonus has its own specific terms and conditions that must be read carefully before claiming.

Welcome Bonus: New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times.

• Example: Deposit ৳1,000 and receive a ৳1,500 bonus, total balance ৳2,500
• Example: Deposit ৳28,000 and receive a maximum bonus of ৳20,000, total balance ৳48,000

Additional terms and conditions for bonuses:

• Withdrawals cannot be made after claiming a bonus until the specified wagering requirements have been met
• Only one welcome bonus applies per account
• Misuse of bonuses may result in account suspension or termination
• Each promotion has a specific validity period and the bonus will be cancelled once the period expires
• ek9999 reserves the right to change or withdraw any bonus offer at any time

5 Deposit and Withdrawal Policy

ek9999 currently supports three payment methods: bKash, Nagad and Rocket. All transactions are completed in Bangladeshi Taka (৳).

Deposit Policy:

• Minimum deposit amount: ৳500 (for each method)
• The account used for deposits must be registered in your own name
• Deposits from third-party accounts are not accepted
• Deposited funds are generally credited to the account instantly

Withdrawal Policy:

• Minimum withdrawal amount: ৳500
• Withdrawals are generally completed within 5 to 30 minutes
• Identity verification may be required before a withdrawal request is processed
• Withdrawal funds will be sent to the same method used for the deposit
• Withdrawals will not be processed before the bonus wagering requirements have been met

6 Fair Play Rules

ek9999 is committed to ensuring a fair and transparent gaming environment for all players. The outcome of all games on our platform is determined through Random Number Generator (RNG) technology, which is completely impartial.

Core fair play principles for players:

• All game outcomes are completely random and beyond anyone's control
• Playing games using automated software or bots is prohibited
• Attempting to influence game outcomes using any technical advantage is prohibited
• Misusing bonuses through multiple accounts is strictly prohibited
• For any complaints, please contact our 24/7 live chat support

7 Prohibited Activities

The following activities are strictly prohibited on the ek9999 platform:

• Creating an account using false or misleading information
• Operating multiple accounts for the same individual
• Misuse of the bonus system or bonus hunting
• Depositing funds through fraud, theft or other illegal activities
• Using automation software or hacking tools
• Harassing or engaging in offensive behaviour towards other players
• Attempting to exploit technical vulnerabilities of the platform
• Conducting money laundering or illegal financial activities
• Operating an account on behalf of a minor (under 21 years of age)

Involvement in any of the above activities will result in immediate account suspension or termination and all balances may be forfeited.

8 Account Suspension or Termination

ek9999 reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• Breach of these Terms
• Failure to complete identity verification
• Suspicion of fraudulent or deceptive activity
• Evidence of operating multiple accounts
• Misuse of bonuses
• Involvement in illegal activities

You may also request the closure of your account at any time. In this case, the valid balance remaining in the account will be refunded, however any bonus that has not met the wagering requirements will be cancelled.

For more information about the Self-Exclusion facility, please visit our Responsible Gaming page.

9 Privacy and Data Protection

ek9999 gives the highest importance to the protection of your personal information. We keep your data secure using industry-standard SSL encryption technology.

To learn how your information is collected, stored and used, please read our Privacy Policy. In brief:

• Your personal information is not sold to third parties
• Data is used for the operation and improvement of the service
• Information may be shared with authorities where there is a legal obligation
• You may contact support to view or correct your stored information

10 Limitation of Liability

ek9999 is not liable for the following:

• Losses arising during a game due to internet disconnection
• Issues caused by faults in your device or software
• Delays or errors in third-party payment services
• Losses arising from someone else using your account login credentials
• The service being temporarily unavailable due to technical reasons

ek9999 always strives to provide an uninterrupted service, however the service may be temporarily unavailable due to maintenance or unforeseen technical issues.

Gambling involves financial risk. Please use the gaming services with your own judgement and sense of responsibility. There is no guarantee of recovering lost funds and ek9999 is not liable for your gaming losses.

11 Changes and Updates to Terms

ek9999 reserves the right to change these terms and conditions at any time. For significant changes, we will endeavour to notify you by email or through a platform notification.

However, if you continue to use the platform after any changes have been published on the website, it will be assumed that you have accepted the new terms. We therefore recommend reviewing this page regularly.

If any specific part of the Terms is found to be unlawful or unenforceable, the remaining terms will remain fully in effect.

12 Contact and Support

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Live Chat: 24/7 Bengali support (via the ek9999 platform)
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, and all communication is conducted in Bengali.